Crystal Hicks

Crystal worked for Emory Valley Center for six years in the late 90’s and early 2000’s and has been back at the center since 2004. Crystal graduated from Tusculum College with a Bachelor of Science degree in Organizational Management with a concentration in Human Resources and is currently working on her Master of Arts in Talent Development. Crystal has held many positions at Emory Valley Center including: Direct Support Professional, Personal Assistant, Day Services Assistant, Day Case Manager, Case Manager, Program Manager, HCBS Case Manager, Incident Management Coordinator, and Quality Assurance Director. She is currently the Vice President of Operations and oversees the Directors in the various locations, as well as all programs and development associated within. Crystal ensures that all contract compliance and matters of licensure and quality assurance are met as required by local government ordinances, federal standards and state practices. She oversees all area programs to ensure person-centered designed inclusive programs and self-determination for people with disabilities while ensuring quality services are provided according to state contracts and the Council on Quality Leadership standards.