LPC-MHSP- Vice President, Customer Engagement Operations
Jennifer serves as Vice President, Customer Engagement Operations for Centerstone, providing oversight for Customer Engagement Initiatives, including development and implementation of Centerstone’s Customer Engagement Center, a single point of access for all Centerstone consumers and new inquiries. Additionally, she is responsible for providing leadership and day-to-day management of a multi-site engagement operation for Centerstone, including but not limited to customer satisfaction, enhancing the customer experience, and improving the customer journey throughout the engagement process.
Jennifer received a Bachelor of Science in Social Work from the University of Tennessee at Martin, and a Masters of Science in Clinical Social Work from the University of Tennessee at Memphis. She is a Licensed Professional Counselor with Mental Health Service Provider Designation.
With over 20 years experience in behavioral healthcare, Jennifer has experience in therapeutic foster care, school-based, residential, outpatient and crisis services.
She joined the Centerstone-Tennessee team in 2008 as Triage Coordinator, responsible for expanding Centerstone’s Crisis Call Center programs and establishing best practices as this program expanded nationally, including being a provider for the National Football League Lifeline. She was promoted to Director, Crisis Care Services in 2013, with continued oversight of Tennessee’s Crisis Call Center and Tennessee’s new federal suicide prevention grant programs. She transitioned into her current role in August 2017.
Jennifer currently serves on the Standards, Training and Practice Committee for the National Suicide Prevention Lifeline, is a Board Member for the National Association of Crisis Organization Directors, and was named a 2016 Healthcare Hero by the Nashville Business Journal.