Session 302 | Translating Care to a Virtual World: Understanding Staff and Patient Experiences

Hosted By Ashley Newton and Dr. Taylor Moore

On March 13, 2020, as the National State of Emergency was declared, Centerstone also made a declaration: to ensure our clients and staff could continue safely engaging in care by leveraging technology. In just seven days, we did what we had not successfully been able to do at scale over a period of four years. After pivoting 3500 employees to work-from-home and over 140,000 clients to virtual care environments, we would like to share key lessons learned about what such a transition required, what staff needed to be successful, and what changes we found when examining treatment outcomes.

Learning Objectives:

1. Learn how the pandemic acted as a catalyst for change, allowing one provider organization to scale telemental health across a multi-state footprint, and effectively reshape the organization’s service delivery model.
2. Identify what supports clinicians need to successfully translate interventions to virtual care environments.
3. Learn how key treatment outcomes compare across in-person and virtual care environments.