Tonya Copeland

Tonya is Vice President of Intellectual and Developmental Disability Services at UnitedHealthcare
Community Plan of Tennessee. UnitedHealthcare Community Plan is the local operation of
UnitedHealthcare Community & State, which is a division of UnitedHealth Group (NYSE: UNH), a
diversified health and well-being company with a mission to help people live healthier lives and
help make the health system work better for everyone. In this role, Tonya is responsible for leading, implementing and managing the Employment and Community First CHOICES program that serves people with Intellectual and/or Developmental Disabilities (I/DD). She also oversees the team that manages people with I/DD on other state run waivers who receive their medical and behavioral care from UnitedHealthcare. Prior to her current role, Tonya served as an executive in the provider community for over 20 years. She worked at two multi state provider agencies that deliver residential and other
community-based supports. She was often called upon to consult with agencies around improved
systems of support, particularly with those with complex medical or behavioral issues. Tonya also
served on the statewide provider association board for over 10 years. She chaired the Governmental Affairs committee for more than seven of those years, and was instrumental in advocating for continued improvements in service delivery as well as appropriate reimbursement structures for the providers. Tonya also co-chaired the Regulatory committee, helping to guide member agencies through the various regulatory changes while continuing to advocate for improved services for those with I/DD. Tonya completed a Bachelor’s degree in Social Work from Tennessee State University in Nashville, TN. She also holds a Master of Business Administration degree from Bethel University. Her passion for serving the I/DD population began early as a family member of a person with an I/DD diagnosis. This passion has continued to inform her work and advocacy with people with I/DD.